• HAIRNETWORK shall not be liable, and the Customer/User hereby waives any claim, for the remission and / or refund of any payment due to the site not being operational for any period of time.
  • Unwanted and non-defective Products may only be returned:
    • in the original undamaged packaging, unopened, together with proof of payment;
    • within 30 (thirty) days of purchase cost of return is for the Customer’s account;
    • cost of return is for the Customer’s account
    • an admin/handling fee of 15% is payable by the Customer;
    • should the packaging be damaged, a further deduction of 20% shall be made by HAIRNETWORK;
    • Once the Product has been returned and approved by HAIRNETWORK, a credit voucher will be passed on to the Customer that is valid for 6 (six) months.
  • Returning incorrect products or products which were delivered by mistake:
    • HAIRNETWORK must be notified within 2 (two) days and will arrange collection and delivery of the correct Product;
    • The Product must be left with its original packaging intact.
  • Returning defective and/or damaged Products:
    • HAIRWARE must be notified within 2 (two) days and will arrange collection and delivery of a replacement Product;
    • Defects and/or damages refer to Products which were delivered in a defective and/or damages state. This does not apply to Products which have been used or used incorrectly, subject to wear and tear, damaged due to electrical surges or corrosion, failure to care for the Products, unauthorised alteration of the Products.
    • Should the replacement product be unavailable for any reason, HAIRNETWORK will provide the Customer with a credit voucher, valid for 6 (six) months.
    • Should it be found that the Product is not actually defective and/or damaged:
      • A handling fee of 15% will be charged,
      • No credit will be passed.
  • HAIRNETWORK will honour the manufacturer and/or wholesaler and/or agent and/or supplier warrantee, should same be applicable, and return or replace the Product in terms thereof.